Direct message threads often hide critical information which is not searchable or visible to the team members who need it to do their work. Slack's direct messages are notorious information silos. If you are anything like us, you want to make sure the correct information flows in the team without artificial barriers. What Do You Need to Learn From Slack Analytics? What is it that skews Slack's communication style to direct messages and private conversations in the workplace? Is it the professional setting, organizational culture, or invasive notifications of Slack? Whatever the root cause, for efficient team communication, we need tools to address the way we use Slack. Although direct messages, group messaging, private and public channels were all part of the IRC, current company Slack usage don't remind me of the way how communication took place then. Slack is in many ways IRC packaged in a nice web user interface including hashtags which indicate channel names. Taking a ride on a memory lane to early '90s and IRC, one of the early instant messaging tools since the dawn of the internet, things feel different.
Could it be one of the reasons so many of us set the wrong Slack transparency culture across the startups is that Slack channel statistics is a mere afterthought for them? This becomes a huge hurdle as teams grow and taking corrective action is near impossible with the statistics slack provides out-of-the-box. Usually, when I join a company as a leader I find the public channel messaging hovers anywhere between 10-30% of the total messaging volume. I don't recall seeing a company with this high level of communication transparency. Slack's internal share of public channel messaging is a whopping 70 per cent.
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